Empathy at Mediation

2022-06-21T14:01:10-04:00

Saw the following on a t-shirt, “People who think they know everything are really annoying to those of us who do.”  This meme, obviously meant to be funny, has strategic relevance for mediation.  Very often at mediation, one party or the other is so  convinced of their position that they cannot or will not hear [...]